STATUS LIGHT... | MEANS... | ACTION TO TAKE... | HOW TO RESOLVE... |
SOLID GREEN | EXPECTED BEHAVIOR The FLEX successfully connects to the portal and streaming music services. Issues in this state are likely related to the AUDIO SYSTEM. | Check audio signal output directly from the FLEX device headphone jack using earbuds included with FLEX (or any 3.5 stereo headphones or computer speakers). | ON-LOCATION FIX
by End-User or On-site Technician
1. Confirm amplifier/speaker distribution system (powered on and volume level is turned up)
2. Using the Conductor Remote, ensure the volume is not muted and the output setting is 85+.
3. Check all cables and connections for proper operation. |
BLINKING GREEN | CONNECTIVITY ISSUES Firewall policies on your Local Area Network (LAN) may be blocking connectivity to the management portal and/or streaming music servers. | Verify with your Network Administrator that access is granted per Flex Network Requirements and that Port Availability & Whitelisting is authorized as necessary. Need Static IP? | ON-LOCATION FIX
by End-User or On-site Technician
Using articles referenced, ensure there are no router settings or firewall policies prohibiting Internet connectivity.
MAY REQUIRE ASSISTANCE
FROM IT / NETWORKING DEPARTMENT |
| SOLID OR BLINKING RED | SYSTEM REBOOT PROCESS Red solid or flashing status light remaining longer than 5 minutes require Tier 2 technical assistance. Please contact SERVICE PROVIDER. | Reconnect the Ethernet Cable FIRST and ensure it is seated securely both at the router/switch and the Flex. THEN, reconnect the power and wait 2 minutes. (FLEX Reset Features) | ON-LOCATION FIX
Service Provider should REPLACE the unit with a known working FLEX for immediate fix.
BENCH TESTING REQUIRED PRIOR TO WARRANTY SUBMISSION |
SOLID OR BLINKING ORANGE | FIRMWARE LOADING & UPDATE Orange solid or flashing status light remaining longer than 10 minutes require Tier 2 technical assistance. Please contact SERVICE PROVIDER. | Reconnect the Ethernet Cable FIRST and ensure it is seated securely both at the router/switch and the Flex. THEN, reconnect the power and wait 2 minutes. (FLEX Reset Features) | ON-LOCATION FIX
Service Provider should REPLACE the unit with a known working FLEX for immediate fix.
BENCH TESTING REQUIRED PRIOR TO WARRANTY SUBMISSION |
NOT ILLUMINATED | NO POWER The absence of a Status Light indicates that the FLEX is not powering up and could be related to a faulty power supply, power strip, or outlet. | 1. Disconnect/Reconnect Power Supply
2. Check Power Strip Reset Button
3. Try a different Outlet
No success? CONTACT SERVICE PROVIDER. | ON-LOCATION FIX
Service Provider should REPLACE the unit with a known working FLEX OR PART for immediate fix.
BENCH TESTING REQUIRED PRIOR TO WARRANTY SUBMISSION
NOTE: POWER SUPPLIES ARE NOT
COVERED UNDER THE LIMITED WARRANTY |