Flex Port Availability & Whitelisting

Flex Port Availability & Whitelisting

Port Availability
(the Flex device is configured to be a DHCP client by default)

Please note that the Flex device uses a Web Secure Socket connection in order to communicate with the Device Portal.
To run smoothly within a LAN the following ports need to be available for communication with the Device's services:

  • Port 80 -> HTTP (HTTP traffic)
  • Port 443 -> HTTPS (HTTPS traffic)
  • Port 123 -> NTP (NTP time traffic)
  • Port 53 -> DNS (DNS lookup - needed by your browser and units to lookup domain names)

Whitelisting
(does not apply to remote-load message playback)

Admin Portal Connection:
Whitelisting anything *.theflexplayer.com is best to allow the FLEX to connect to the admin portal.

Music Streaming Playback:
If stream playback issues persist, it is recommended that you whitelist *.steadybrand.music

Note: If an asterisk cannot function as a wildcard to permit domains '(anything).theflexplayer.com' or '(anything).steadybrand.music', then please whitelist the following URLs:
  1. manage.theflexplayer.com
  2. control.theflexplayer.com
  3. update.theflexplayer.com
  4. stream.steadybrand.music

InfoOther Solutions would be enabling the QoS on the router to accommodate and prioritize traffic. See your network manager for this feature.