Troubleshooting
Reseller Troubleshooting Steps (FLEX)
Bench-Test Troubleshooting After unsuccessful attempts with On-Site Troubleshooting, it is important to test devices in a more controlled environment; Your Office. This enables you to test performance where you know you have proven, reliable internet ...
End User Troubleshooting Steps (FLEX)
On-Site Troubleshooting The goal for On-Site Troubleshooting is to diagnose whether performance issues are more likely caused by environmental conditions or faulty device behavior. The following table summarizes the most commonly reported issues and ...
Conductor Remote Is Not Working
The Conductor Remote, when connected properly, enables you to select the music channel, mute or adjust volume settings, or trigger announcements on demand (when available). For various reasons, there are occasions when the remote fails. Below are ...
FLEX Reset Features
The FLEX "Reset" button is located on the front faceplate labeled with the chasing arrows as indicated in the image below. The reset button is recessed in order to avoid accidental use. A paper clip, or something similar, works well for depressing ...
Status Light Indicator
Tri-color LED with the following functions: 1- Red blinking fast: early startup 2- Red blinking slow: system boot 3- Red solid: 1st stage boot loader - uSD issue 4- Green solid: system up and running (Portal connection established) 5- Green blinking: ...